On January 12, Ms. Wang sent the cat to a pet store for a bath. Because the waiting time in line was relatively long, she left the cat at the pet store. Later, she received a call saying that the cat was dying.

Ms. Wang has two cats, one of which is a shorthair cat, which is three years old this year. Ms. Wang said that she left the two cats after delivering them to the pet store that day.

Ms. Wang: When you told me about the cat bathing, there was another cat in front of me, maybe you needed more than two and a half hours, and I was busy at that time, so I said okay, I will come and pick up my cat later, and then I went home. At 4:47, he called me, and I just picked up the phone. Then he said that my cat twitched during the bathing process and was almost dead now, so he asked me to come over quickly. Later, Ms. Wang said that when she rushed to the pet store, the cat in the accident had been sent to the nearest pet hospital. After rushing there, she learned that the cat was dead. After that, Ms. Wang asked the pet store to obtain the surveillance at that time.

Ms. Wang: It lay down on the edge of the bathtub and started screaming. (At this time, it started to scream more fiercely) Then it kept screaming, and then it fell down.

The bathing process lasted for seven minutes. The monitoring showed that there was nothing abnormal at the beginning of the bath. The cat meowed twice. About five minutes into the bath, Ms. Wang’s cat lay on the edge of the bathtub and kept meowing. Suddenly, the cat lay in the bathtub and became silent. The clerk barked several times, but the cat did not respond.

Customers present in the video: While washing, the cat barked very loudly, and suddenly the cat lay down.

Ms. Li: I think it’s when the cat encounters an emergency, because it kept screaming the whole time after entering the water. I understand that the store clerk should stop or stop operating when encountering such a screaming cat, comfort it, or the like, and stop bathing services. What I can’t accept is that he called me at 47 minutes and then didn’t think about sending it to the hospital until 556 minutes.

Pet shop clerk: This is all a formal operation.

The owner of the pet store said that after the incident happened, they also watched the surveillance video of the store. When the clerk bathed the cat, there was no operational problem.

Boss Shi: Because this cat has never been bathed outside, not without the owner's company. The owner himself also said that he has always bathed at his own home before, so this kind of cat is actually timid, and then suddenly becomes frightened. Bathing in a strange environment outside. If it is the first time, there will definitely be fear in the unfamiliar environment, and there will also be heart problems.

Boss Shi said that the cat raised by Ms. Wang was a Cheesy Shorthair cat, which was a breed with a high incidence of heart disease. The diagnosis given by the pet hospital was that the cat died of a heart attack.

Boss Shi: We will never shirk our responsibilities, but we cannot and cannot bear the responsibilities that should not be borne by us. I also told her before that out of this kind of humane care, we will bear part of the cremation costs of this cat. It is also out of our concern for the death of a cat.

Ms. Wang hoped that the store could bear the compensation cost of 5,000 yuan. The gap between the two parties was too large, and the on-site negotiation failed.